Customs fraud

Scams

Scammers are increasingly using official-looking letters and e-mails in an attempt to extort money from people. For example, they use the government logo and pretend to be Customs.

These include messages that you still need to pay import duties or that a shipment is being held in your name until you have made a payment. Scammers use a multitude of techniques and methods to extort money from you, including posing as Customs in order to encourage you to pay a sum of money you do not owe.

They then use data they have found or even bought from companies and employees online. Think here of data collected after data breaches, for example, or resold on the dark web after a leak. Companies also need to be increasingly mindful of this. Here, AI tools also play into the hands of scammers; These allow them to mass-produce fake reminders, invitations to pay and other documents. They also use AI speech models, which they use to impersonate customs officers on the phone.

Features

Many times these fake messages can be recognised, but then you need to be cautious of what characteristics they all display. These include, for example, a message asking you to click on a link or scan a QR code.

In addition, you can recognise these fake communications by how you are approached. For example, Customs will address you personally and therefore not with ‘Dear citizen’. ‘Dear customer’ or something similar. Also, it is an important indication that you are dealing with a scammer if you are asked for your login details. Customs will never do this.

In terms of content, scams can often also be recognised by the tone. This should come across as threatening and frightening. Think of a message from Customs that you have to pay or that an immediate seizure will be made or your goods will be destroyed. Or think of a message that you must pay your debt immediately, otherwise a fine will be imposed on you. A link to pay immediately is often also included.

Want to know more?

The most important thing is to keep your cool and, when you receive such a message, first consider whether it is something Customs would actually send to you. Be wary of scams, these days it can affect anyone!

Do you have doubts about a message from Customs or any legal questions? Please feel free to contact Attorney John Wolfs. We will be happy to help you further.